Refund Policy
1. Introduction
This Refund Policy explains the circumstances under which refunds may be requested and evaluated in relation to consultancy services provided by Task Associates International Ltd. The purpose of this policy is to ensure transparency, fairness, and clarity for clients who engage with the company’s financial consultancy services.
Task Associates International Ltd provides professional advisory services which involve time, expertise, analysis, and preparation by experienced consultants. Due to the nature of consultancy services, refunds cannot always be guaranteed once work has begun.
By engaging with the services offered by Task Associates International Ltd, clients acknowledge that they have read, understood, and accepted the terms described in this Refund Policy.
2. Nature of Consultancy Services
Financial consultancy services provided by Task Associates International Ltd are based on professional expertise, consultation time, analytical preparation, and structured advisory guidance. These services are not physical goods that can be returned once delivered.
When a consultation or advisory service is scheduled or performed, the consultancy team allocates professional time and resources to review client information, analyse financial considerations, and prepare advisory discussions.
Because consultancy services rely heavily on professional time and expertise, refund eligibility may be limited once the advisory process has begun.
3. Consultation Bookings
Clients may request an introductory consultation to discuss financial matters or advisory needs. If a consultation appointment has been scheduled but has not yet taken place, clients may request cancellation before the scheduled time.
Where a consultation is cancelled within a reasonable period prior to the scheduled appointment, the company may review the request and determine whether a refund is appropriate depending on the circumstances.
If a consultation has already taken place, the service is considered delivered and refunds may not be applicable.
4. Client Initiated Cancellation
If a client decides to cancel a consultancy engagement before advisory work has commenced, a refund request may be considered. Each request will be reviewed individually based on the stage of the consultancy process.
Refund eligibility may depend on factors such as whether financial analysis has begun, whether consultancy preparation has been completed, and whether professional advisory time has already been allocated.
Clients who wish to cancel a service should notify the company as soon as possible through the official communication channel.
Official Email
[support@associates-international.co.uk](mailto:support@associates-international.co.uk)
5. Services Already Delivered
Once a consultation session has taken place or advisory work has been performed, the service is considered delivered. As consultancy services involve professional expertise and time investment, refunds may not be available once advisory services have been completed.
Clients acknowledge that the value of consultancy services is derived from the knowledge, insight, and professional expertise provided during consultations rather than a physical product.
6. Partial Refund Consideration
In certain circumstances the company may evaluate partial refund requests if the consultancy engagement has only been partially completed. For example, if a client has purchased a consultancy package but decides to discontinue services before all consultations have been delivered, the company may review the request.
Any decision regarding a partial refund will take into consideration the amount of professional time already allocated, administrative preparation performed, and advisory services already delivered.
7. Refund Request Procedure
Clients who wish to request a refund must submit their request in writing using the official company email address. The refund request should include the client’s name, a description of the service purchased, and the reason for the refund request.
The company will review each request carefully and may request additional information where necessary in order to properly evaluate the situation.
All refund requests must be sent to the following email address.
Email
[support@associates-international.co.uk](mailto:support@associates-international.co.uk)
8. Administrative Review Process
After receiving a refund request, Task Associates International Ltd will conduct an administrative review to determine whether the request meets the conditions described in this Refund Policy.
The review process may involve evaluating consultation records, reviewing the stage of the consultancy process, and considering the time already invested by the consultancy team.
Clients may be contacted during the review process if additional clarification is required.
9. Non Refundable Circumstances
Refunds may not be available under certain circumstances including but not limited to the following situations.
When a consultation has already taken place.
When advisory guidance has been provided based on information supplied by the client.
When consultancy preparation or analysis has already been completed.
When a client chooses not to proceed with recommendations after receiving advisory guidance.
These situations represent instances where professional services have already been delivered.
10. Responsibility for Financial Decisions
Task Associates International Ltd provides financial consultancy and advisory discussions designed to assist clients in understanding financial considerations. However, clients remain fully responsible for the financial decisions they make following consultations.
Refunds cannot be issued based on financial outcomes, investment results, or business decisions made by the client after receiving consultancy guidance.
The role of the consultancy team is to provide professional insights rather than guaranteed outcomes.
11. Exceptional Circumstances
In rare situations involving exceptional circumstances, the company may review refund requests on a discretionary basis. Such situations may involve technical errors, administrative misunderstandings, or other unique circumstances that require further evaluation.
Any decision regarding exceptional refunds will be made at the sole discretion of Task Associates International Ltd.
12. Processing of Approved Refunds
If a refund request is approved following the review process, the company will process the refund within a reasonable administrative timeframe.
The method of refund will typically correspond to the original payment method where possible. Processing times may vary depending on financial institutions and payment providers.
13. Policy Updates
Task Associates International Ltd reserves the right to update or revise this Refund Policy when necessary to reflect operational improvements, regulatory requirements, or service adjustments.
Updated versions of the policy may be published on the company website and will take effect upon publication.
Clients are encouraged to review the Refund Policy periodically to remain informed about the conditions governing consultancy services.
14. Contact Information
For questions regarding this Refund Policy or to submit a refund request, clients may contact the company using the official email address.
Task Associates International Ltd
5 Cheapside North Circular Road
Palmers Green
London
United Kingdom
N13 5ED
Email
[support@associates-international.co.uk](mailto:support@associates-international.co.uk)